About BRW Group
Optimisation of customer relations processes
You recognise the importance of good customer relations, because the loyalty of your customers is essential to the success of your organisation, and a happy customer is the greatest form of advertising. On a daily basis you are faced with the challenge of improving contact with your customers. You want your customers to receive correct answers from capable personnel. You also want this to be as cost-effective as possible. BRW is your reliable partner in this never-ending optimisation process.
What is the BRW Group?
The BRW Group is an advice bureau, specialised in the development, improvement and management of customer relations. Established in 1999, the organisation now has more than 50 experienced professionals on its payroll. Many of the top 500 Dutch businesses as well as numerous state and semi-state bodies make use of BRW Group’s expertise in order to optimise their customer relations.
What can you expect from BRW Group?
You ask the question, we offer a concrete solution and work towards perceptible results. In this process, we strive for the best balance between quality of the customer service that you offer, your level of service, the amount of money you invest in this process, and the customer satisfaction that is the fruit of these labours.
Our Mission
“BRW Group sees that most companies concentrate on their core processes, and as a result, customer service is often set aside. BRW’s craft focuses solely on getting a firm handle on customer relations. We want to lead the way in the field of customer service.”
Vision
“BRW Group concentrates on the development, improvement and management of customer relations, and is constantly committed to finding the optimal balance between quality, service, cost and customer satisfaction. The practical interpretation of these themes is centred around dealing with customer queries and wishes quickly and efficiently, and consistently getting it right first time. This conviction is central to the assignments of BRW staff, and drives us to the achievement of the desired results.”
Working Method
BRW Group, summed up in key words: pragmatic, people-orientated, speedy, with a thorough knowledge of contact centres. Our clients are organisations with large customer relations concerns. BRW Group has a broad range of experience in many different areas; financial services, Internet and telephone service providers, energy companies, government institutions and healthcare.
The BRW Team
Our team consists of associates with substantial experience in contact centres. We have top-of-the-range working practices and ethics, and in addition to our in-house specialists we have at our disposal an extensive network of independent experts, with whom we regularly collaborate.